Return Policy

For contracts for the supply of goods, the customer has the following right of withdrawal:

— Information about the right of withdrawal —

You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day you or a third party, other than the carrier, takes possession of the goods. To exercise your right of withdrawal, you must inform us (BlumenHorizon, Breslauer Str. 52, 27755 Delmenhorst, Phone: +49 152 34815621, E-mail: service@athensflowers.shop) of your decision to withdraw from this contract through an unequivocal statement (e.g., a letter sent by post or an email). You may use the attached withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification about exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

1. If you cancel this contract, we are obliged to refund all payments received from you, including the cost of delivery if it has not been made (except for additional costs incurred due to your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day we receive your notice of cancellation of the contract.

2. For the refund, we will use the same payment method you used for the original transaction, unless otherwise agreed.
3. In any case, the return will not be subject to additional charges beyond the cost of shipping to the address we provided.
4. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
5. You are required to return the goods or hand them over to us within fourteen days from the day you notify us of your withdrawal from the contract.
   1. The deadline is met if you send the goods back before the period of 14 days expires.
6. The return address will be provided to you in response to your verbal or written request for contract termination.
7. We will bear the cost of returning the goods if the goods are not excluded from the right of withdrawal.
8. You are responsible for any decrease in the value of the goods if this is due to handling the goods in a way not necessary to establish their nature, characteristics, and functioning.
9. We commit to refunding the paid amount within ten days from the receipt of your withdrawal form.

— End of Withdrawal Information —

Exclusion of the Right of Withdrawal

Unless otherwise agreed with BlumenHorizon, the right of withdrawal does not apply if the customer is acting within the scope of his commercial or self-employed professional activity when concluding the respective contract for the supply of goods, as well as in the following cases:

1. Contracts for the supply of goods that are not pre-made and for which the production process requires individual selection or specification by the customer, or which are clearly tailored to the customer’s personal needs (§ 312g Absatz 2 Satz 1 Nr. 1 BGB).
2. Contracts for the supply of goods that may deteriorate quickly or have a short shelf life (§ 312g Absatz 2 Satz 1 Nr. 2 BGB).
3. Contracts for the supply of sealed goods that are not suitable for return due to health or hygiene reasons if their seal has been broken after delivery (§ 312g Absatz 2 Satz 1 Nr. 3 BGB).

Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it to us via email to the address provided above.)

BlumenHorizon, Sole Proprietorship, Vitalii Melnykov
Breslauer Str. 52, 27755 Delmenhorst, Germany
E-mail: service@athensflowers.shop

I/We hereby withdraw from the contract concluded by me/us () for the purchase of the following goods:

1. Goods;
2. Goods;
3. Goods;
4. …

Ordered on (date: *)/received on (date: *)

Customer’s Name:

Customer’s Address:

Customer’s Signature (only if notified on paper):

Date:

(*) Delete as applicable